Request For Tender
IT Service Management Tool
Creative Australia is the Australian Government’s principal arts investment and advisory body. We require an IT Service Management software tool to enable seamless incident and request management, empower users through automation and self-service, and provide the functionality and data needed to effectively manage and improve delivery of IT services across Creative Australia’s multi-vendor environment. For more information, refer to documentation provided below.
Issue Date: 23 April 2026
Tender Closing Time: 14 May 2026 2:00pm AEST
Lodgement Address: tenders@creative.gov.au
Documentation:
Procurement at Creative Australia
Under the Creative Australia Act 2023 and the Public Governance, Performance and Accountability Act 2013 (‘PGPA Act’) the Board and management of Creative Australia are legally bound to ensure the organisation has appropriate systems and processes in place to strengthen and maintain accountability, transparency, due diligence and sound decision-making.
In discharging these responsibilities, Creative Australia must manage risk appropriately and strive to achieve “value for money” when conducting any procurement activities. In doing so Creative Australia officials follow the Procurement Guidelines when considering the most suitable approach to a particular procurement activity, which includes evaluating all available options and recording and documenting all relevant decisions.
