Request For Tender
Service Desk and IT Managed Service Provider
Creative Australia is the Australian Government’s principal arts investment and advisory body.
We are currently seeking the services of a Service Desk (SD) and Information Technology Managed Service Provider (IT MSP) to administer and support our technology environment.
The contract will be for an initial period of three (3) years with the option of two (2), one (1) year extensions exercisable at the sole discretion of Creative Australia.
Tenderers may offer to provide either the Service Desk or the IT MSP function, or both functions. For more information, refer to documentation provided below.
Issue Date: 13 February 2026
Request for Quote Closing Time: 13 April 2026 2:00pm AEST
Lodgement Address: tenders@creative.gov.au
Documentation:
- Download RFT (PDF)
- IT Sourcing: Key ITSM Best Practice Definitions (PDF)
- Deed of Confidentiality (PDF)
- Responses to Tenderer Questions (PDF)
- IT Service Requirements Response Workbook
- Annexure 1 SLAs and KPIs
Procurement at Creative Australia
Under the Creative Australia Act 2023 and the Public Governance, Performance and Accountability Act 2013 (‘PGPA Act’) the Board and management of Creative Australia are legally bound to ensure the organisation has appropriate systems and processes in place to strengthen and maintain accountability, transparency, due diligence and sound decision-making.
In discharging these responsibilities, Creative Australia must manage risk appropriately and strive to achieve “value for money” when conducting any procurement activities. In doing so Creative Australia officials follow the Procurement Guidelines when considering the most suitable approach to a particular procurement activity, which includes evaluating all available options and recording and documenting all relevant decisions.
