Payments process for suppliers and grant recipients

There is a new step in our payments process. This step protects our suppliers and grant recipients by verifying their details. It reduces the chance of errors or fraud when we process payments.

This new step in our process only applies to corporate payees.

We have engaged Eftsure Pty Limited to assist with this change and improve our data.

Changes to our accounts payable process

We have introduced a new system for the set-up and management of supplier and grant recipient data.

Provided by Eftsure, the system protects payments against fraud and error by validating ABN and bank account details to ensure payments are made to the intended recipient.

Eftsure software confirms your company’s data before we process your payment. We will require you to register as a supplier / grant recipient with Eftsure and validate your company’s details as outlined below.

About Eftsure

Eftsure is an independent, real-time, continuous controls monitoring system designed to manage supplier and grant recipient onboarding and data management.

Supplier / grant recipient data provided during onboarding is verified by Eftsure to ensure that only legitimate information is entered into our finance system.

Eftsure is used by organisations including Austrade, Victorian Department of Education and Training, Griffith University, Monash Health, Alfred Health, NSW Ports, Meriton, Pizza Hut and 7-Eleven.

Eftsure guidance for existing suppliers

In the initial on-boarding process you may receive an email request from Eftsure Pty Limited requesting you to verify your details. Please action promptly. If you have previously completed the Eftsure verification process with another organisation or company, you will not be receiving any further verification emails from Eftsure.

You can update your details at any time by contacting the accounts team at Creative Australia and asking them to send you an ‘Eftsure change request’ (email: accountsshare@creative.gov.au).

You will then receive an email from Eftsure with a link to update your data in their portal, and then a confirmation email once your data has been verified.

Depending on the data to be updated, you may receive a phone call from an Eftsure team member to verify your details over the phone before you receive a confirmation email.

It is your responsibility to ensure your details are up to date. Please notify us immediately if your details change, or if you notice any discrepancies.

Eftsure guidance for new suppliers / grant recipients

As part of the onboarding process, you will be asked by your contact at Creative Australia to supply your company name, and email address.
You will then receive an email invitation from Eftsure asking you to register your details as a new supplier / grant recipient, including your:

• ABN
• company name
• address
• email
• bank account details
• GST registration
• Contact name

After you have registered your details, you may receive a call from an Eftsure team member (usually within 24-48 hours) to verify that the details are correct.

You will receive a confirmation email when your data has been verified from Eftsure.

You can update your details at any time by contacting the accounts team at Creative Australia and asking them to send you an ‘Eftsure change request’ (email: accountsshare@creative.gov.au).

It is your responsibility to ensure your details are up to date. Please notify us immediately if your details change, or if you notice any discrepancies.

Technical support

For Eftsure technical support, please call 1300 985 976 or email: customersupport@eftsure.com.au

Contact us
Email: accountsshare@creative.gov.au